UPS: transit delays and customer service

Hello, if you are looking for information about UPS, their services' quality, & cetera in france, here is my experience:

• Ordered a parcel from germany, UPS®™© says here the transit time to france is 1 day. I was pretty surprised, but allright, i thought, 2-3 days is still allright.
• The shipment leaves, the online tracking tool's status is waaay behind, the parcel was given to UPS' care on the 12th, the status didn't even appear on their site (still one day behind) untill next day.
• The shipment status on the german DHL site has been the same for three days, when i'd call DHL they'd tell me to ask the french post, when i called the french post, they told me to call DHL.
• They don't even deliver the parcels themselves, they go through the french post's services, which uses a different tracking number. It took me 45minutes on overbilled phonenumbers to get the french tracking number
• The delivery delay now looks more like 10 days to me, compared to the 1 day average on their site. This is lies, lies and more lies, but then again, which big company won't lie to their customers for a little more business?
• Mind you this is a shipment between two bordering countries of the European Union, where there aren't even any borders anymore.
• also, this is an "DHL Express" delivery....i wonder how long the non-express takes

Well i'm not the type that lets this kind of thing go, i know i vote with my €, so I'll never again go through DHL. UPS seems to have a much better service overall, and they deliver fast (it took them 7 days to deliver a dell laptop from poland), and seems not to cost more at all.

Ramble on™;-)